Administrative Assistant Development Program

Instructor: Kristen Bauman, Dr. E. Wallace Coyle, Liliana Mickle, Lisa Sherrer
Dates: June 2 Developing Professional Writing Skills 9:00am-4:00pm
June 11 Effective Communication Skills - 9:00am-4:00pm
June 18 Managing Student Workers - 9:00am-4:00pm
June 25 Dealing with Difficult People - 9:00am-1:00pm
Register By: May 19, 2014
Location:

Babson Executive Conference Center

Fee: For TBC Members: Contact TBC
For Non-Members: Contact TBC
Notes: Attend all dates

This four-part series is full of great techniques to help those who want to become more effective in the advancement of school and department business objectives. The program encompasses the critical components required to ensure a rewarding and successful workplace experience for college and university administrators, including communication skills (both written and oral), managing time and data, and creating win-win situations. All this and more will be discussed in this dynamic series.

Upon successful completion of the Administrative Assistant Development Program, participants will receive a certificate from their Human Resources Department. Contact your HR department to see if your school is participating in the certificate program, and if there are additional school-specific requirements for certification.

Fee: Cost is determined by number of participants. Please contact the Consortium for details.

This program requires pre-authorization from your HR department before you register.

The four courses are:

Developing Professional Writing Skills

Limited to participants enrolled in the Administrative Assistant Development Program

This workshop will help you develop effective writing skills. We will learn and practice strategies to get started, organize your thoughts, and identify the three most important reasons for writing a business document to inform, respond, or persuade. You will practice writing concisely and clearly and in the appropriate tone, so that the intended audience will quickly grasp the message. We will explore how to format the message to address discussion points and reach closure through conclusions, recommendations, or next steps. We will also cover some common grammatical, punctuation, and spelling mistakes people make. Finally, we will practice effective proofreading and editing skills involving areas such as tone, structure, clarity, and accuracy.

You will learn:
  • How to get started understanding audience, tone, objective, and mechanics
  • How to write effective documents including e-mails, letters, and memos
  • How to utilize various sentence and paragraph structures to achieve your writing objective
  • How to write clearly, concisely, completely, and correctly
  • How to avoid common grammar and punctuation mistakes
  • How to proofread and edit for clarity and conciseness

Developing Proven Techniques for Effective Communication

Limited to participants enrolled in the Administrative Assistant Development Program

In this session, you will learn the importance of effective interpersonal communication in your position and how to be more effective as a communicator. We will focus on communication with influence, developing critical listening skills, interpersonal communication, and managing upward communication in your area.

You will learn:
  • How to communicate your ideas clearly to team members
  • How to become comfortable with speaking and listening effectively
  • How to identify the needs of your audience
  • How to manage effective upward and downward communication

Managing Student Workers

Limited to participants enrolled in the Administrative Assistant Development Program

Work-study is a major part of many students' overall college experience. And you, as the student's supervisor, rely on them to accomplish the day-to-day tasks. Hone your supervisor skills and feel more confident in your role as supervisor by attending this collaborative workshop.

You will learn:
  • How to conduct effective student job interviews
  • How to get student employees to understand their job duties and responsibilities
  • How to delegate tasks effectively
  • How to motivate student employees to perform the tasks they are assigned
  • How to give effective feedback
You will learn:
  • How to understand difficult behaviors and their effects on negotiation
  • How to use effective communication styles to defuse situations
  • How to understand the difference between perception and reality
  • How to deal with different values and communication styles
  • How to bring individuals together in problem resolution
  • How to give negative feedback in a positive manner

Dealing with Difficult People

Limited to participants enrolled in the Administrative Assistant Development Program In every workplace, colleges and universities are no different; you will have difficult students, faculty, co-workers, and administrators. Dealing with difficult people is an art you can learn and perfect. Dealing with difficult situations at work is challenging, and can result in us reacting in natural yet unproductive ways, instead of influencing the person in a positive way. Learning how to deal with difficult people involves learning how to manage your side of a two-way transaction. Learning these techniques can improve your productivity, help you develop effective communication style, reduce your stress and anxiety, and increase your enthusiasm in the office.